Support
Contact Us
Questions about an order, materials, or product details? We’ll respond during business hours.
Track Order
Check shipping status and delivery updates.
Shipping
Delivery timelines, carriers, and regions.
Returns
Refunds, exchanges, and eligibility details.
Materials & Care
Leather care guidance and long-term wear.
Message
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We’ll reply as soon as possible during business hours.
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Help Center
Frequently Asked
Quick answers to common questions.
Where is my order?
Use Order Tracking to view the latest carrier updates. If your tracking hasn’t updated in 48 hours, message us and include your order number.
What is your return policy?
Please review our Return & Refund Policy. For the fastest help, contact us with your order number and the reason for return.
How long does shipping take?
Shipping times depend on destination and carrier. Details are available on our Shipping Policy page.
How do I care for leather products?
Store away from direct sunlight, wipe gently with a soft cloth, and avoid moisture. For deeper care, use a leather conditioner sparingly and test on a small area first.
Do you offer RFID protection?
Some items include RFID protection options. If you’re unsure about a specific product, contact us with the product link and we’ll confirm.
Can I update my address after ordering?
If your order has not shipped yet, we may be able to update details. Contact us as soon as possible with your order number and the corrected address.
Location
Clinton Corners, New York
175 Charwill Dr Clinton Corners, New York, NY 12514, US