Your privacy is important to us. This Privacy Policy explains how Jorevia LLC (“we,” “us,” or “our”) collects, uses, shares, and protects information gathered from visitors and customers of our website, https://jorevia.com (the “Site”). By visiting or shopping on our Site, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

  • Personal Information You Provide: When you make a purchase, create an account, or contact us, you may provide us with personal details, including:
    • Name
    • Shipping and billing address
    • Email address
    • Phone number
    • Payment information (e.g., credit card details) – processed securely by our payment partners.
  • Information Collected Automatically: When you visit our Site, we automatically collect certain information about your device and browsing activity:
    • Device Information: IP address, web browser type, time zone, and some of the cookies that are installed on your device.
    • Usage Information: Information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.
    • We collect this information using “cookies,” “log files,” “web beacons,” “tags,” and “pixels.”
  • Information from Other Sources: We may receive information about you from third parties, such as payment processors, shipping carriers, and analytics providers.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Fulfillment: To process and fulfill your orders, including processing payments, arranging for shipping, and providing you with invoices and order confirmations.
  • Communication: To communicate with you about your orders, products, services, and promotional offers, and to respond to your inquiries.
  • Website Improvement: To improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
  • Marketing & Advertising: To personalize your experience on our Site and to provide you with relevant product recommendations and advertisements.
  • Security & Fraud Prevention: To screen our orders for potential risk or fraud.
  • Legal Compliance: To comply with applicable laws and regulations.

3. How We Share Your Information

We share your Personal Information with third parties to help us use your Personal Information, as described above:

  • Service Providers: We share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer service. Our e-commerce platform is WooCommerce.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Compliance: We may share your information if required to do so by law, in response to a subpoena or court order, or if we believe such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site.
  • Marketing: We may share your information with advertising and marketing partners to deliver targeted advertisements to you.

4. Your Rights and Choices

  • Opt-out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.
  • Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.
  • “Do Not Track”: Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
  • Access, Correction, Deletion: You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us using the contact details provided below.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is ever completely secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We will retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and the “Last Updated” date at the top will be revised.

10. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

  • Email: support@jorevia.com
  • Phone: +1 (386) 446-9152
  • Address: Jorevia LLC, 175 Charwill Dr Clinton Corners, New York, NY 12514, US
  • Customer Service Hours: Monday-Friday 9AM-5PM EST

Shipping Policy

Thank you for shopping at Jorevia LLC! We’re committed to providing you with the best experience for your handbag purchases.

1. Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

We currently offer the following shipping option for domestic orders:

  • Standard Shipping: (3-6 business days) – Free for all orders over $0.

Delivery estimates are in addition to the order processing time.

3. Domestic Shipping Only

Jorevia LLC currently ships only to addresses within the United States. We do not offer international shipping at this time.

4. Shipping Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation email that includes your tracking number(s). The tracking number will be active within 24 hours.

5. Damages

Jorevia LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Return & Refund Policy

Your satisfaction is important to us. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Window

You have 30 days from the date you received your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.
  • Have the receipt or proof of purchase.

Items that are damaged, used, or not in their original condition may not be eligible for a refund or exchange.

3. How to Initiate a Return

To start a return, please contact us at support@jorevia.com or call us at +1 (386) 446-9152 during customer service hours (Monday-Friday 9AM-5PM EST). Please provide your order number and the reason for the return. We will provide you with instructions on how to proceed.

4. Return Shipping

Jorevia LLC will provide a prepaid return shipping label for eligible returns. You will receive this label via email once your return request has been approved.

5. Restocking Fee

No restocking fee applies to returns.

6. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Terms and Conditions (Payment)

1. General Payment Terms

By placing an order on https://jorevia.com, you agree to pay the full price for the products ordered, including any applicable taxes. All prices are listed in US Dollars.

2. Accepted Payment Methods

Jorevia LLC accepts the following payment methods for purchases made on our Site:

  • Credit Cards: Visa, Mastercard, American Express
  • Debit Cards: Visa, Mastercard, American Express

All transactions are securely processed through our payment gateway partners. We do not store your full credit card details on our servers.